A Promise to HMA Members  

I accept full responsibility and will do everything possible to assure my customer's complete satisfaction with the coverage provided by HMA.

I will make an ongoing commitment to exceptional service and will welcome every opportunity for customer contact with this objective in mind.

I will be empathetic, courteous and respectful, and take the time to listen to my customer's concerns.

I will provide prompt replies to inquiries with accurate and complete coverage information, in order to avoid surprises.

I will keep in frequent contact with my customer to advise of progress if an issue cannot be resolved within 24 hours.